Privacy Policy
Lobicode B.V. · Nijverheidsweg 27, 5683CJ Best, Netherlands · KvK: 94328129 · [email protected]
1. Introduction
Lobicode B.V. ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or engage our services. We comply with the General Data Protection Regulation (GDPR) and applicable Dutch privacy law.
2. Data Controller
The data controller is Lobicode B.V., Nijverheidsweg 27, 5683CJ Best, Netherlands. KvK: 94328129. Contact: [email protected].
3. Data We Collect
We collect the following personal data when you contact us or place an order: full name, email address, phone number (if provided), and project requirements or messages. We do not collect payment card data directly — payment is arranged separately after initial contact.
4. How We Use Your Data
We use your personal data to: respond to your inquiries and support requests; process and fulfill service orders; communicate project details, timelines, and invoices; and comply with legal obligations. We do not use your data for automated decision-making or profiling.
5. Legal Basis for Processing
We process your data on the following legal bases: (a) performance of a contract — when processing is necessary to fulfill a service agreement; (b) legitimate interests — for responding to inquiries and improving our services; (c) legal obligation — when required by Dutch or EU law.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Project-related data is typically retained for 7 years in accordance with Dutch accounting requirements. Contact inquiries that do not result in a project are deleted after 12 months.
7. Data Sharing
We do not sell or rent your personal data to third parties. We may share data with trusted service providers (e.g., email hosting, project management tools) who process data on our behalf under data processing agreements. We may disclose data when required by law.
8. Cookies
Our website uses only essential cookies necessary for the site to function. We do not use tracking, advertising, or analytics cookies without your explicit consent. You can manage cookie preferences through the cookie banner on our site.
9. Your Rights
Under GDPR, you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to or restrict processing; and data portability. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
10. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. These include encrypted communications, access controls, and regular security reviews.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available on this page. Material changes will be communicated via email where appropriate.
12. Contact
For privacy-related questions or to exercise your rights, contact us at [email protected].